Nowadays, many citizens buy solid wood furniture when they decorate their houses. Although solid wood furniture is expensive, it is still favored by many people because of its relatively environmentally friendly and unique style. However, once it took more than 100,000 yuan to buy solid wood furniture, the result was found to be fake, how would the buyer feel? On June 17, Mr. Li (pseudonym), who lives in Wanda Community, suffered such a trouble. what on earth is it? How did Mr. Li find that furniture is not solid wood? A decoration house spends more than 100,000 yuan to buy solid wood furniture Mr. Li is a home appliance agent. In recent years, the business has been very prosperous. Mr. Li decided to improve the living environment. After consultation, the couple bought a house of nearly 200 square meters in Wanda Community. According to Mr. Li, only the indoor European decoration, it took three or four hundred thousand. In order to cater to the interior decoration style, Mr. Li and his wife also intend to buy classical European solid wood furniture. At the beginning of April this year, the couple visited a lot of shopping malls. The result was attracted by the “American Olympus†furniture in the trendy furniture square. Both look and feel, both of them feel better than other stores. The only requirement of Mr. Li is that the furniture must be solid wood, because the solid wood does not have too much odor and is relatively environmentally friendly. “At the time, the salesperson told me that the furniture in the store was 100% pure solid wood.†Mr. Li said. This made Mr. Li feel relieved. For this reason, the couple bought a lot of things in the store. The beds, coffee tables, dining tables, sofas and other furniture were all booked, and the total consumption was more than 100,000 yuan. After paying the full amount, Mr. Li and his wife waited for the delivery of the factory. B Handling the bumper table corner and revealing the stuffing On June 17, Mr. Li received the delivery call, and the furniture that I hoped for so long finally arrived. Mr. Li was very happy. Putting down the work in his hands, the couple waited to pick up the goods at home. The delivery worker was so tired that he spent a lot of effort and finally moved all the furniture upstairs. However, in the narrow space of the corridor or the handling of the furniture, it is inevitable that there will be a bump. When checking the goods, Mr. Li opened the plastic packaging of the dining table and found that the table had fallen off a corner. It’s not a big deal to lose such a big corner. Mr. Li and the porter theory, the porter said that there will be maintenance staff to repair. Since someone is responsible, Mr. Li did not go into the bottom. After the porter left, the curious Mr. Li looked again. "Since it is solid wood, how much strength can you get rid of such a big table corner?" Mr. Li muttered in his heart. This does not matter, scared Mr. Li a jump, even those who do not understand can also see that the tabletop of this table is definitely not solid wood. Looking at the residue, Mr. Li found that the wood chips were pressed, and the hand was pinched up and felt like a paper shell. C store explains that as long as there is 30% solid wood Mr. Li felt that he had spent so much money and actually bought fake goods. On the same day, Mr. Li asked the store to discuss that the store manager came to Mr. Li’s home. Mr. Li said that the store manager told him that as long as 30% of the damaged furniture is solid wood, the furniture is solid wood products. Mr. Li believes that the store manager is shirking, and her claim cannot find a source at all. It is entirely fabricated out of thin air. Since the store is not willing to deal with this matter, Mr. Li decided to find a manufacturer. After searching, the furniture manufacturer is located in Shenyang, the factory represented the "US Olympus" brand. Mr. Li said that the factory sales staff said that the "US Olympus" store located in the trendy furniture square is its agent, not a direct seller, so the fraud in the store has nothing to do with it. The staff also said that they repeatedly stressed that when the sales staff is training, it is necessary to inform the customer that the furniture is not solid wood. Mr. Li believes that the store said that the furniture is pure solid wood is a fraudulent consumer, he has to solve this through the consumer association. D reporter unannounced visits to the "clerk" said that they are 100% solid wood On June 18th, the reporter and Mr. Li came to the furniture store of “O'Brien†in the trendy furniture square. All the furniture sold in the store is not cheap. Any one of them will cost 10,000 yuan. From the appearance point of view, the store furniture is indeed unique, the style is very beautiful. Then, is the store, as Mr. Li said, use fake “solid wood†to falsely publicize and deceive consumers? The reporter pretended to be a customer and asked if the furniture of the store was a solid wood. The salesperson said the furniture is 100% American black walnut. Subsequently, Mr. Li indicated that he was the consumer of the complaint and asked the salesperson to handle the situation he had encountered. The salesperson of the surname and the relevant personnel negotiated and finally promised to issue a relevant certificate, saying that the table can be refunded. Mr. Li believes that there are many scars on the sofa and he wants to refund within the time limit. I thought that this matter was reconciled, but the store manager did not agree to this treatment because the salesperson was not the employee of the store, but only temporarily looked at the store. E City Industry and Commerce Bureau requires legal representative to accept investigation This made Mr. Li very angry. This is the store deceiving himself. It is still so difficult to ask for a refund now. On June 24, Mr. Li filed a complaint with the Consumer Protection Division of the Municipal Administration for Industry and Commerce and provided relevant evidence, asking the store to not only return all the money, but also to 1+1 compensation. On the morning of the same day, the reporter followed the law enforcement officers of the Consumer Protection Bureau of the Municipal Administration for Industry and Commerce again to the "Olins" furniture store in the United States. In response to this matter, law enforcement officers asked the female store manager, where is the furniture produced? The female store manager said that it was produced by an agent factory in Shenyang. However, the reporter saw that all the furniture price tags on the labeling production area are written in Shanghai. Regarding Mr. Li’s complaint about the deceitful customer, the female store manager said that it was unclear whether Mr. Li was informed at the time, but all the table tops in the store were high-fiber boards. The reason why manufacturers use such boards is to prevent cracking. Under the questioning of law enforcement officers, the female store manager finally admitted that the so-called high-fiber board is the end of the wood. The store manager also said that they are selling according to solid wood furniture. "It is obviously not solid wood, but it is called solid wood furniture. Is it called?" Law enforcement officials asked. The female store manager did not answer. As the legal representative of the store was on a business trip, law enforcement officers issued a notice of inquiry to the store and asked the legal representative of the store to go to the Consumer Protection Division of the Municipal Administration for Industry and Commerce for an investigation. F party support method to verify solid wood furniture In order to safeguard his rights, Mr. Li firmly said that he would definitely ask himself a statement. In addition to learning lessons, Mr. Li also pondered two ways to prevent the purchase of fake solid wood furniture. He said that before buying solid wood furniture, customers should ask the merchant to write a document saying that the furniture sold is solid wood. In this way, the merchants are afraid to provide fake goods. Even if fake goods are provided, the customers have the basis for safeguarding rights. In addition, you can drill a small eye on the dark side of the purchased furniture to check whether the furniture is solid wood. 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