Consumer reminder: buy furniture, some "mines" should be careful

Ms. Zhu bought a set of solid wood tables and chairs in a furniture store. After one month, she found that the material was not like solid wood.

The industrial and commercial personnel reminded that the name of the store has the words "solid wood furniture". It is not impossible to sell other materials in the store. The name of the store has the word "a certain brand". It is not impossible to sell other brands of furniture in the store...

1 The furniture took a month and I found that it was not so good.

In August of this year, Ms. Zhu purchased a set of tables and chairs in a certain furniture city in the city, costing 1,300 yuan.

Ms. Zhu said that the clerk told her that the table and chairs were solid wood, because only one of them was left, so the price was cheap. "The name of this store has the word 'solid wood'. I am convinced that this set of tables and chairs is solid wood material." Ms. Zhu said.

I thought it was a cheap one. After using it for a month, Ms. Zhu found that she might be fooled. “When I moved the chair one day, there was a piece of wood that fell loose. I took a closer look at the material that was obviously not like solid wood.” Ms. Zhu said, “The store staff did not tell me that the table and chairs were not solid wood at the time of purchase. Is the act fraud?"

On November 19th, the industrial and commercial personnel conducted mediation. According to the merchant, the set of tables and chairs purchased by Ms. Zhu is made of solid wood, and solid wood is also a kind of solid wood furniture. In the end, the merchant refunded Ms. Zhu 200 yuan.

After the investigation of industrial and commercial personnel, it was found that Ms. Zhu’s purchase documents did not clearly mark the materials. The furniture purchased by Ms. Zhu was also solid wood furniture, but it was a low-grade solid wood furniture with less wood.

If Ms. Zhu believes that the merchant is suspected of consumer fraud, the purchase documents must be marked with the material of the table and chair, and the identification report of the material of the table and chair is provided.

2 Furniture store name and business scope or differences

The difference between the name of the furniture store and the furniture or store it sells, the staff of the North Kiln Industry and Commerce Office of the Luhe Branch of the Municipal Administration for Industry and Commerce reminded:

1. The name of the furniture store has the word "solid wood", but the business scope of its business license is furniture sales, so it is also possible to sell non-solid wood furniture such as glass products in the store.

2. If the name of the furniture store has the word "solid wood" and the business scope of its business license is solid wood furniture sales, then the store can only sell solid wood furniture, otherwise it is beyond the scope of business.

3. Although the store name of the furniture store has the word “a certain brand”, it has not obtained the brand franchise authorization, and the business license has not been approved as the brand store, allowing such merchants to operate other brand products in the store.

If the furniture store obtains a brand franchise authorization and the business license is also approved as the brand store, in this case, if the store sells other brand products and does not inform the consumer in advance, it is suspected of consumer fraud.

3 When you buy furniture, do this to help you protect your rights in the future.

The staff of the North Kiln Industry and Commerce Office reminded:

1. Even if the merchant claims to be the processing price, the price of solid wood furniture cannot be too low.

2. Before purchasing furniture, the consumer should first ask the specifications and materials of the merchant's furniture, and check the product certificate, and mark the reply of the merchant on the consumption certificate, and both parties sign and confirm;

3. Before transporting furniture, the furniture should be inspected to confirm that the home has no quality problems;

4. Third-party agencies often engage in activities to sell furniture in shopping malls. Third-party organizations may be websites or home improvement companies, and the vendors selling furniture on site may not be the same company as third-party organizations.

Consumers sometimes do not have the contact information and address of third-party organizations when purchasing furniture on-site. If there is a problem in purchasing such furniture, according to relevant regulations, consumers can defend their rights with operators or third-party organizations.

When consumers purchase furniture on such occasions, they should pay attention to whether the office address of the third-party organization is local or on-site. The merchant who sells the furniture has a physical store in the local area to protect the rights in the future.

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